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• Don't
kill yourself doing your best work if it's not going to be seen.
By this, I mean inside the control cavity, under the pickguard,
etc.
Related note: Don't overdo the perfectionist bit with an obviously
unobservant customer.
• Don't ask the customer if the work
you did is OK.
Tell him you're amazed whatever it was you
did came out as well as it did, given the difficulty of the repair.
If he knew more than you, he'd be fixing it himself.
• Don't worry about having exactly the
right tool or part to do a particular job.
Trust your judgement. Most customers enjoy
seeing a creative solution to a routine problem.
Especially the gullible ones.
•
Drink plenty of coffee.
• Don't
be afraid to accept jobs that look too hard for you.
Think
of these as opportunities to learn at someone else's expense! If you
totally screw things up, you can always say there was some complication
or other - the guitar was stolen from you, act of God, etc.
• Cover your butt.
Practice
making excuses for things - it'll get to be second nature. The customer
wants to trust you.
Don't let him down by admitting you screwed something up.
• DO NOT
accept blame for anything.
If you
back down even once, your customers will start walking all over you.
They're like kids, really.
You have to establish a position of authority early in the relationship.
• DO NOT
- under any conditions - offer a refund!
People
will start finding all sorts of imagined fault with your work, and
you'll go broke in a hurry.
If you get a repair you feel bad about, explain that you could do
an even better job for only $X.xx more.
Then fix your earlier work, creep the price up a little, and viola!
You got paid twice for the same job.
How do you think the defense industry got where it is today? I'm not
sure, either.
• Make yourself
look good.
Remember:
It's not what you've actually done that's important. It's what
people think you've
done.
Take credit for anything you think you can get away with.
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